At Esteem Innovation, we are committed to ensuring our users maximize the potential of our structural engineering software. To maintain a high standard of service: there is optional software maintenance for perpetual license(s). By default Esteem Subscription has accompanying software maintenance.
✔ Included in Software Maintenance/Subscription:
Dedicated technical support, including remote support via Esteem TeamViewer 12.
(Have technical enquiries? Please email us at support7@esteemsoft.com.my or WhatsApp us at +603-8076 2788)
Software updates and upgrades to enhance the stability and performance of your Esteem software.
Access your software updates and upgrades through your account at Esteem Download Center.
15-Day Emergency Cloud License: As a contingency plan, this temporary license ensures uninterrupted access to Esteem software in case your company encounters issues with its Esteem dongle(s). This allows you to maintain seamless operations while we work to resolve the issue with your physical dongle. When necessary, license duration will be extended based on the severity of the issue or unexpected delays in resolution.
Note: Technical support is focused on software functionality; the final engineering judgment, design validation, and code compliance of any project remains the sole responsibility of the Esteem user(s).
License(s) Software Maintenance Contract
Note: for Esteem perpetual license(s), the Esteem user(s) needs to ensure that your Esteem license(s) is under Software Maintenance Contract to receive Software Maintenance benefits from ESTEEM INNOVATION.
Want to renew/reactivate your Esteem License(s) Software Maintenance or check if it is under Esteem License(s) Software Maintenance? Please contact our designated person Joshua either through email joshuationg@esteemsoft.com.my or WhatsApp/Call +6011-10702137
Technical Troubleshooting: Resolving installation issues, software "bugs," or error messages. If the user provides a simplified model or specify the specific elements where the software output differs from the expected results, we will investigate this as a potential software bug.
Feature Navigation: Guidance on how to use specific features in the software.
Software Updates: Access to the latest Esteem software versions.
Dedicated technical support: inclusive of remote support
(Have technical enquiries? Please email us at support7@esteemsoft.com.my or WhatsApp us at +603-8076 2788)
E.g. covered under Esteem license(s) software maintenance.
| Scenario | Covered under Software Maintenance | Reason | Software Maintenance Support Through |
|---|---|---|---|
| "The seismic report won't generate/crashes." | Yes | Technical Bug / Software Error. | Technical Support; Software Updates/Upgrades |
| "Where do I input the ag value for X-direction?" | Yes | UI / Feature Guidance. | Technical Support |
| Issue Type | Included (Software Maintenance) | Not Included |
|---|---|---|
| Usage | "How do I add a wall opening?" | "Can you check if my opening size is safe?" |
| Analysis | "The wall analysis keeps crashing." | "Can you optimize the wall thickness for me?" |
| Results | "The report(s) won't be exported/printed." | "Can you verify if these rebar results are correct?" |
| Coverage | Software performance only. | Professional Engineering Responsibility. |